Friday, May 20, 2016

Shaggy's in Biloxi

This morning, my son, Matthew, and I took the 90-minute, United Express flight from Houston's Bush Airport into the Gulfport-Biloxi International Airport. We arrived at our destination about noon - ready to make the most of a three-day, two-night getaway to the Hard Rock Hotel in Biloxi.

Immediately, we picked up a rental car from the Enterprise office and headed towards the picturesque beach road between Gulfport and Biloxi. Plan was to stop for lunch at one of the area's ever-popular seafood restaurants. We wanted to dine, of course, at one that boasts great food and a great view of the Gulf of Mexico. Shaggy's, we thought, would meet our expectations!

The red, two-story building was delightfully fun-looking and welcoming. So too were the brightly colored signs out front, and the over-sized, turquoise-painted beach chair. All seemed to "beg" us to stop and take some photos. So, like most first-time visitors, we did! 

The interior of Shaggy's was whimsical too. There were lots of rustic wood tables and chairs and cute signs. Festive lights were hanging from the walls. And, best of all, some of our favorite country music filled the air.

The crowd was a mix - groups of men and women friends, as well as families with children of all ages. All were dressed in shorts or jeans and flip fops or sandals. Comfortably, to be sure!

Dining Room at Shaggy's 
Matt and I loved the menu too. Lots of great seafood options, as well as some Southern favorites (like Fried Green Tomatoes and Fried Pickles). 

Looking around, we saw that the servings were large, so we ordered a couple of starters and then shared the fried seafood platter. 

The food was good; we really enjoyed it. 

The service, however, was a huge disappointment - not at all what we had expected. 

Our server - a young, ponytailed female who has (clearly) never learned the importance of "listening" to one's customer - was a mess! She brought us beverages we did not order and starters that were meant for another table. Her lack of focus was frustrating! 

Finally, I suggested to our server that she simply "show down a bit and listen more carefully." She did not take my comment well. Clearly, she thought I was rude and told me as much.

The unpleasant exchange with the server was a shame. It overshadowed all the good things Shaggy's has going for it - all the things the owners have worked hard to bring together.

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